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Title | Size | Download |
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02-Appendix A Support Information | 172.28 KB |
Support information
Technical support
To resolve issues during routine maintenance or troubleshooting, contact Technical Support.
Collecting information
To facilitate troubleshooting, collect the following server information before contacting Technical Support:
· Log information and sensor information.
¡ Log information , including the following:
- Event log, operation log, and SDS log on HDM.
- Diagnosis information in iFIST.
¡ Sensor information on HDM.
· Product serial number.
· Product model and name.
· Error information screenshots and description.
· Hardware change records, including adding, replacing, or re-installing hardware components.
· Third-party software.
· Operating system type and version.
Preparing maintenance tools
To facilitate troubleshooting, prepare the following tools: For more information about these tools, see "Installation tools."
· T-25, T-15, and T-10 Torx screwdrivers.
· T30 Torx screwdriver.
· Flat-head screwdriver and Phillips screwdriver.
· Cage nut insertion/extraction tool
· Diagonal pliers.
· Multimeter.
· Interface cable (such as an Ethernet cable or optical fiber).
· Monitor (such as PC)
· ESD wrist strap, antistatic gloves, and antistatic clothing.
Obtaining the most recent firmware or software
To obtain the most recent firmware or software, access https://www.h3c.com/en/BizPortal/DownLoadAccessory/en_DownLoadAccessoryFilt.aspx.
Product security and compatibility
For information about the product security and compatibility, see the security and compatibility manual for the server.
Product recycling
New H3C Technologies Co., Ltd. provides product recycling services for its customers to ensure that hardware at the end of its life is recycled. Vendors with product recycling qualification are contracted to New H3C to process the recycled hardware in an environmentally responsible way.
For product recycling services, contact New H3C at
· Tel: 400-810-0504
· E-mail: service@h3c.com
· Website: http://www.h3c.com
Glossary
Description |
|
B |
|
BIOS |
The Basic Input Output System (BIOS) is a collection of programs stored on a ROM chip on the server motherboard. It includes critical components such as the Basic Input Output Program, Power-On Self-Test (POST), and system startup programs. The BIOS provides the most fundamental and direct hardware settings and controls for the computer. |
C |
|
CPLD |
Complex Programmable Logic Device (CPLD) is a type of digital integrated circuit that can construct logic functions according to requirements. |
G |
|
GPU |
A GPU is one of the most important components of a server. It is used to convert digital signals from the server into analog signals, which are then displayed on a monitor. Additionally, a GPU has image processing capabilities and can assist CPUs in tasks, thereby enhancing the overall operational speed of the server. |
H |
|
HDM |
Hardware Device Management (HDM) is a control unit used for server management. Through HDM, you can simplify the server configuration process, view server component information, monitor server operation status, and remotely control the server, among other functions. |
Hot swapping |
Hot swapping capability refers to the ability to remove or install a component in a server while the server is running, without the need to power down the server. This operation does not disrupt the running system and avoids any impact on its operation. |
K |
|
KVM device |
A Keyboard, Video, Mouse (KVM) device is a physical device that allows you to monitor and manage multiple servers using a single set of keyboard, display, and mouse. |
N |
|
Network adapter |
A network adapter is a network component that operates at the data link layer. It not only establishes a physical connection and electrical signal matching between the LAN transmission media but also provides functions such as frame transmission and reception, frame encapsulation and decapsulation, medium access control, data encoding and decoding, and data caching. |
NVMe VROC module |
Used to activate and achieve the RAID capabilities of NVMe drives in conjunction with the VMD technology. |
R |
|
RAID |
Redundant Array of Independent Disks (RAID) is a technology used for combining multiple independent physical drives in different ways to create a disk array, providing higher storage performance and data security than a single drive. |
Redundancy |
Redundancy means that when a component, such as a fan, fails, the system can automatically utilize a backup component to replace the failed one. |
T |
|
Temperature sensor |
A temperature sensor is used to detect the temperature at a specific location and transmits temperature information to the server system. |
U |
|
U |
The IEC 60297-1 standard specifies the units of vertical height measurement for racks and enclosures in the form of "U" or "RU" (rack unit), , where 1 U or 1 RU is equivalent to 44.45 mm (1.75 in). |
UniBay drive backplane |
A UniBay drive backplane is a backplane that supports SAS/SATA/NVMe drives. |
UniSystem |
UniSystem is a software program developed by H3C for server management. It allows for quick and flexible server configurations and intelligent guidance for users. With FIST, users can even develop their own tools. It is an intelligent and scalable server management tool. |
V |
|
VMD |
The VMD technology provides hot-swapping capability, drive management, and fault tolerance features for NVMe drives, making them reliable, available, and serviceable. |
Acronyms
Acronym |
Full name |
B |
|
BIOS |
Basic Input Output System |
C |
|
CMA |
Cable Management Arm |
CPLD |
Complex Programmable Logic Device |
CPU |
Central Processing Unit |
D |
|
DCPMM |
Data Center Persistent Memory Module |
DDR |
Double Data Rate |
DIMM |
Dual Inline Memory Module |
DRAM |
Dynamic Random Access Memory |
DVD |
Digital Versatile Disc |
G |
|
GPU |
Graphics Processing Unit |
H |
|
HBA |
Host Bus Adapter |
HDD |
Hard Disk Drive |
HDM |
Hardware Device Management |
I |
|
IDC |
Internet Data Center |
K |
|
KVM |
Keyboard, Video, Mouse |
L |
|
LRDIMM |
Load Reduced Dual Inline Memory Module |
N |
|
NCSI |
Network Controller Sideband Interface |
NVMe |
Non-Volatile Memory Express |
P |
|
PCIe |
Peripheral Component Interconnect Express |
POST |
Power-on Self Test |
R |
|
Redundant Array of Independent Disks |
|
RDIMM |
Registered Dual Inline Memory Module |
S |
|
SAS |
Serial Attached Small Computer System Interface |
SATA |
Serial ATA |
SD |
Secure Digital |
SDS |
Secure Diagnosis System |
SFF |
Small Form Factor |
sLOM |
Small form factor Local Area Network on Motherboard |
SSD |
Solid State Drive |
T |
|
TCM |
Trusted Cryptography Module |
TDP |
Thermal Design Power |
TPM |
Trusted Platform Module |
U |
|
UID |
Unit Identification |
UPI |
Ultra Path Interconnect |
UPS |
Uninterruptible Power Supply |
USB |
Universal Serial Bus |
V |
|
VROC |
Virtual RAID on CPU |
VMD |
Volume Management Device |