Smart Hotel Solution

From express hotels distributed all over China to middle and high-end hotels combining quality and experience, the hospitality industry in China is increasingly developing toward intelligence and individuation, after it has gone through a rapid development period featured by "barbaric growth" throughout over a decade's history. In the meantime, operation types of hotels also show new trends of high-end chain hotels and chained independent hotels.

New variations mean new challenges and opportunities. Chain operation requires higher O&M costs for network deployment and management and also poses more diverse and complicated compliance requirements. In addition, with a large-scale quality upgrade in the industry, lodgers also have higher expectations for experiences and services. For this purpose, H3C, subordinated to Tsinghua Unigroup, specially designs a brand new intelligent network solution to the current hotel industry, which provides an intelligent network featuring unified management, simplified deployment, agile O&M, digital marketing and security compliance, and provides assistance to customers of hotels to improve their network experiences from all sides in all processes.

"Black swan" event facing hotels

Prime time for network transformation of hotels

After the outbreak of COVID-19, the overall check-in rate of the hotel industry has decreased by more than 70%, and many hotel enterprises have been closed down temporarily. The whole lodging industry enters into a "frozen period". In the meantime, user consumption behaviors under the outbreak of COVID-19 have significantly changed. An increasing number of consumers show rising demands for security products, which brings new opportunities to initiative revolutions to the industry. The gap incurred by COVID-19 is just the best time for transforming the original network infrastructure to an intelligent network for the hotel industry.

By virtue of local and cloud configuration capacities, the smart hotel solution of H3C can enable an open-and-shut deployment through one USB flash disk. During the service, the Oasis cloud platform offers unified management for the cloud, making it easy to manage even a distributed network throughout China. In addition, H3C's remote O&M capacity implements agile O&M. With the card type management and the mobile O&M mode, customers with few professional IT skills can easily solve faults and difficulties as well. In terms of security, H3C has connected to 33 network monitoring platforms, and helped clients in over 200 cities to address their security compliance needs.

In addition to simplified deployment, management, and O&M, H3C also makes its best efforts to bring new values to operation and management of hotels through the intelligent network. H3C and its partners jointly provide professional smart solutions as well as abundant online data to hotels, through which hotel managers can track industry trends, rapidly and flexibly adjust hotel operation strategies, increase member loyalty through increasingly meeting lodgers’ individual requirements, and reduce the reliance of hotels to third party platforms of OTA.

In addition, for security demands resulting from COVID-19, H3C improves experiences throughout the entire cycle, ranging from pre-check-in, lodging to check-out, by using intelligent guest room control devices. For example, by turning on air conditioners remotely, comfortable accommodation can be created before check-in. Non-contact self-service of check-in formalities is provided at the front desk, improving security and reducing waiting time for check-in. The hotel allows its customers to check out with one click or request invoice in their rooms, truly integrating science and technology to life and helping hotels improve their service quality from all sides.

Innovative launch

Leading digital transformation in the hotel industry

As the leading provider of digital solutions, H3C positively participates in digital transformation of the hotel industry. At present, it has applied the digital solution to a broad of leaders in the hotel industry, including Jinjiang Hotel, Mehood Hotel and Atlantis Sanya. As the representative of hotel focusing on "quality first", Jinjiang Inn creates the brand "Magnotel" which is popular in the market. H3C builds a more efficient wireless network for the favored hotel brand combining atmosphere of humanism and excellent lodging experience, realizes refined and comprehensive coverage, reduces O&M cost with an integrated O&M platform and improves profitability for outlets.

In terms of Mehood Hotel with cultural individuality and foreign features, H3C helps it deploy a network environment that is completely under cloud management. By applying means such as open-and-shut deployment and mobile O&M, Mehood Hotel improves lodging experience for customers, and reduces O&M as well. After check-in, customers not only can enjoy unique experiences such as concise and native decoration and tea house and dining room of foreign features, but also are free to access efficient and convenient Wi-Fi.

At present, H3C has provided products and solutions to eight top 10 international hotel management groups, accumulating rich experience in intelligent transformation of hotels. With all-around upgrade of the "Digital Brain Project 2020", H3C will promote transformation of the hotel industry with more innovative and simple intelligent technology in the future, creating more revenues for hotels and providing lodgers with more conformable experience.