LoginH3Care Onsite Maintenance & Warranty Service
15-11-2019
This service is the advanced maintenance & warranty solution specially offered by H3C to its customers. Besides remote fault diagnosis ,consultation and advance replacement of spare parts, this solution also provides fast onsite services such as onsite fault diagnosis, onsite replacement of spare parts and onsite software upgrade.
Service Items
·Remote technical support
·Fast advance replacement of spare parts: multiple options on service levels
·Fast onsite support: fast onsite technical support
·Software support: updates to the main version and maintenance software
·Online support: specified accounts provided for website and technical forum
Service Features
Fast onsite technical support
Backed by its professional technical support centers, advanced fault simulation laboratories and professional service experts, H3C can provide the fastest onsite technical support services in terms of fault diagnosis, replacement of spare parts and software upgrade. H3C can quickly respond to and solve complex technical issues to ensure the secure running of your system
Spare Part Service Network
H3C can quickly respond to your spare parts requests in as shout as four hours, ensuring express replacement of faulty parts to achieve speedy business recovery in the shortest time.
Customer Service Hotline
As the designer and original provider of your system, H3C’s engineers fully understand your network operations, use optimal methods to ensure fast recovery of your business. You can obtain technical advice from H3C experts via a dedicated service hotline
