Enterprise Product Limited Warranties

Update on July 30^th 2026

The warranty information set out in this Enterprise Product Limited Warranties (“Warranty Policy”) reflects H3C’s general warranty policies applicable to specific products. In certain countries and regions, warranty services and service levels may vary due to local requirements and practical adjustments. In the event of any inconsistency between this Warranty Policy and applicable local laws and regulations, the applicable local laws and regulations shall prevail. Please consult your local service sales representatives for further details.

*About Onsite Service, with reference to Attachment 1 - H3C Enterprise Product Customer Replaceable Units Guide, the customer shall install or replace the Customer Replaceable Units (CRU) parts specified in the Customer Replaceable Units Guide on its own under H3C’s technical support. If the customer requests H3C to provide onsite services for the installation or replacement of CRU parts, H3C may provide such services at its discretion, and the related travel and labor costs shall be borne by the customer.

For the replacement of non-CRU parts, H3C will assign engineers to provide onsite technical support in accordance with this Warranty Policy or the applicable service contract.

The customer shall be solely responsible for removing any confidential, proprietary, or personal information stored on the defective unit or part before it is returned to H3C.

Table 2. Summary of Enterprise Products with Limited Lifetime Warranty Support

HARDWARE LIMITED LIFETIME WARRANTY support applies for as long as the original customer continues to own or use the product during the product life cycle. The Limited Lifetime Warranty support will terminate on the End of Service (EOS) date of the product.

Notwithstanding the foregoing, for designated WLAN AP products and box switch products, subject to applicable law, H3C provides a hardware Limited Lifetime Warranty of no more than five (5) years. Please refer to the model list and the corresponding service levels set out below:

*Within the Limited Lifetime Warranty support period, Business Hour Remote Support is provided remotely by the H3C Technical Support Center during local business hours (9:00a.m. - 6:00p.m.) via both the service hotline and email. Warranty Parts shipment support is provided within ten (10) business days after the Return Material Authorization (RMA) request is confirmed by H3C.

Product accessories, such as, but not limited to, hot-swappable fans, power supply units, optical modules, and extension modules, are covered by a twelve (12)-month warranty period.

For information regarding the limited warranty applicable to designated products in the SMB business (distribution business), please refer to Attachment 2 - SMB Product Limited Warranty.

Notes:

1.  This Warranty Policy does not apply to any non-H3C products (including third-party hardware or software), consumables, or accessories.

2.  The warranty period commences on the earlier of: (i) the ninetieth (90th) day after the date of shipment of the product by H3C; or (ii) in the case of resale by an authorized reseller of H3C to the Customer, the ninetieth (90th) day after the original delivery date of the product by H3C Technologies Co., Ltd.

3.  The warranty type of a product may vary by country or region. Please consult your local service sales representatives for more information. In addition to the factory warranty, customers may purchase optional H3Care foundation services. For detailed service information, please refer to H3Care Foundation Service.

4.  H3C has established local logistics hubs in various countries or regions, including, but not limited to, Indonesia, Japan, Kazakhstan, Malaysia, Pakistan, Thailand, Mexico, Turkey, South Africa, the Philippines, Spain, Singapore, the UAE, Vietnam, South Korea, Uzbekistan, Georgia, Saudi Arabia, Brazil, Chile, Netherlands, Sweden, Switzerland, Serbia, Italy, Germany and Poland, to provide local spare parts support. H3C continues to expand its logistics support capabilities in additional countries and regions.

5.  For inquiries about the support available in other countries or regions, or for the Belt and Road project, please contact H3C by telephone at +86-571-86763000 or by email at h3cts@h3c.com.

6.  For further information regarding the countries or regions where this Warranty Policy is applicable, please contact an H3C local office or your local H3C sales representative.

This Warranty Policy applies to H3C products shipped on or after its effective date. H3C reserves the right to update the information contained herein without prior notice.

The Warranty policy is effective on the date of publication and shall supersede all Enterprise Product Limited Warranties previously issued.

Attachment-1 H3C Enterprise Product Customer Replaceable Units Guide V1.0

Update on July 30^th 2026

Customer Replaceable Units (CRUs) are designated parts of an H3C enterprise product that H3C specifies may be replaced by the customers. H3C supports customers in installing or replacing CRU parts themselves. If the customer requests H3C to provide onsite services for the installation or replacement of CRU parts, H3C may provide such services at its discretion, and the related travel and labor costs shall be borne by the customer.

For the replacement of non-CRU parts, H3C will assign technical support engineers to provide onsite technical support in accordance with this Warranty Policy or the applicable service contract.

H3C reserves the right to update the information contained herein from time to time, based on the situation of the applicable products and the implementation of this Guide, without prior notice.

Attachment-2 SMB Product Limited Warranty V1.1

Updated on July 30^th 2026.

The warranty information set out in this “SMB Product Limited Warranty” reflects H3C’s general warranty policies for designated products in the SMB business (distribution business) in certain countries and regions. The warranty details may vary due to local requirements and practical adjustments. In the event of any inconsistency between this SMB Product Limited Warranty and applicable local laws and regulations, the applicable local laws and regulations shall prevail.

“Warranty Starting Date” for an SMB product means (i) the date on which the product is delivered from the manufacturing site of H3C Technologies Co., Ltd., or (ii) in the case of delivery to a customer, a date that is no later than one hundred and eighty (180) days after the original shipment date of the product from H3C.

For designated products in SMB business (distribution business), the applicable warranty information is set out in the tables below.

Table 3-1 SMB-Smart Products

l  9x5x10BD-Ship: Replacement parts will be shipped out from H3C within ten (10) business days (10BD) during standard business hours (local time), five (5) days per week, excluding local public holidays.

Table 3-2 SMB-Smart Products

l  Partner Hardware Replacement: Replacement parts will be shipped out from H3C Authorized Channel Partner within ten (10) business days (10BD), during standard business hours (local time), five (5) days per week, excluding local public holidays.

Table 3-3 SMB-Aolynk Products

l  Partner Hardware Replacement: Replacement parts will be shipped out from H3C Authorized Channel Partner within ten (10) business days (10BD), during standard business hours (local time), five (5) days per week, excluding local public holidays.

Notes:

Limited Warranty with Partner Hardware Replacement Service: H3C authorized Channel Partner will assist in shipping out replacement devices or spare parts to Customers within ten (10) business days (10BD) during the product warranty period, based on normal local working hours from Monday to Friday, excluding local public holidays. Any RMA issued after 15:00 (3 p.m.) local time will be deemed to have been issued on the next business day.

Limited Lifetime Warranty 9x5 10BD-Ship Service: Replacement parts will be shipped out from H3C within ten (10) business days (10BD) during normal working hours from Monday to Friday, excluding local public holidays.

For technical support, if you encounter any issues with, or damage to, the product, you may contact H3C TAC for support. Alternatively, you may seek a replacement from the dealer from whom you purchased the product, or call H3C's 400 service hotline for assistance.

For further information regarding the SMB business and the SMB Product Limited Warranty, please consult your local service sales representatives in your country or region.

H3C reserves the right to update information contained herein without prior notice.